Refund Policy

Because reports and passes are digital goods delivered immediately, purchases are final once the report is unlocked or the pass is active. Please use the free checks and the sample report to evaluate the service before buying.

Single Report and House Hunter Pass credits never expire, so there is no deadline pressure to use them. Unused credits are not refundable, but they remain on your account indefinitely.

• Duplicate charge: if you were charged twice for the same purchase, the duplicate is refunded in full.
• Paid but nothing delivered: if a payment succeeded but no credits or pass appeared on your account, we will either deliver them or refund the payment — your choice.
• Technical failure: if a report unlock fails repeatedly due to an error on our side, we will refund or re-credit it.

Email [email protected] from the address on your account (or use the contact form) with the date and plan purchased. Error-related requests are handled case-by-case and answered within 5 business days. Approved refunds go back to the original payment method via Stripe.

Please contact us before disputing a charge with your bank — payment errors are fixed fastest this way. Unjustified chargebacks may lead to account suspension.